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bmobile-vodafone’s Frequently Asked Questions

Select one of the following options below to find more information.
Know more about the K10 REDi SIM

With a K7 Moa Pack pre-loaded into this small package, new subscribers have already made savings before they’ve even started making calls. What used to cost a consumer K12 to buy (K5 SIM and K7 Moa Pack) now gives them K2 worth of savings!

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What is your coverage around PNG ?
The picture below shows the areas of coverage around PNG (this may vary from time to time as the coverage expands around PNG).
Coverage Map
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What is it?
  • bmobile-Vodafone PNG users can now use their prepaid SIM/mobile in the Solomon Islands.
  • Likewise bmobile-Vodafone SI users can use their prepaid SIM/mobile in PNG
How does it work?
IF you are a PNG bmobile-Vodafone user visiting the Solomon Islands -
  • Once you switch on your mobile in the Solomon Islands you will be able to connect to the bmobile-Vodafone SI network to make and receive calls.
  • The charges for the calls you make and receive while in Solomon Islands will be deducted from your PNG prepaid account.
  • As long as you have credits in your prepaid account you will be allowed to make and receive calls.
  • If you run out of credits you can top up in the Solomon Islands ONLY with a bmobile-Vodafone PNG top up cards.You cannot use bmobile-Vodafone Solomon Island top up cards.
How do I top up in the Solomon Islands?

(a) dial *121*voucher number#

The voucher number must be a PNG bmobile-Vodafone voucher number. You can take some bmobile-Vodafone PNG Top up Cards with you or buy them from nominated bmobile-Vodafone Solomon Islands outlets who will stock PNG bmobile-Vodafone top up cards.

(b) You may get someone in PNG to do a KWIK TRANSFER for you on your account

(c) You can ask your wantoks to do a direct electronic top up from PNG.

How do I top up in PNG?

(a)  type your SI voucher number and send SMS to 122

The voucher number must be a SI bmobile-Vodafone Voucher number. You can take some bmobile-Vodafone SI Top Cards with you or buy them bmobile-Vodafone PNG Head Office.

(b)   You may get someone in SI to do a KWIK TRANSFER for you on your account

(c)    You can also receive a direct electronic top up from Solomon Islands

Will my data bundle, IDD pass, National Pass work in Solomon Islands?
NO, all bundles are valid for your home country only
How do I check my Account Balance in Solomon Islands?
Dial *120#
How can I make calls when roaming in Solomon Islands?
  • When you are roaming in Solomon Islands you can call anyone in Solomon Islands just by dialling their phone number (no need to dial the country code)
  • But when you want to call your wantoks in PNG you will have to dial the PNG Country Code plus the number (+675 XXXXXXXX)
  • Similarly if you call overseas numbers you dial the country code, area code and the number.
How do I check my Account Balance in Papua New Guinea?
Type BAL and send it to 121
Do I get charged for Receiving calls?
YES. When you roam in another country or use another network you get charged for receiving a call.
What do I need to do to get roaming – before leaving for Solomon Islands?
  • Your account will be automatically setup to roam. No need to request for this service. You may want to call our Customer Care on 1555 and check that roaming is active on your account.
  • Before you leave for the Solomon Islands just ensure that you have sufficient credit in your account or take some Top Cards with you or arrange with someone in PNG to top up your account when you need it.
What do I need to do to get roaming – when I arrive in Solomon Islands?
  • Switch on your phone and connect to bmobile-Vodafone Solomon Islands. The phone should automatically select this. Once completed you will see bmobile-Vodafone SI appearing on your mobile.
  • If for some reason it cannot select automatically then you may manually select the network under Mobile Network Settings on your mobile  and select bmobile-Vodafone or 544 04
What are the charges?

PNG roamer in SI

Destination-Solomon Islands
Proposed (PGK)/min
Destination-Solomon Islands
Make a call to any SI number bmobile-Vodafone
Proposed (PGK)/min
1.5
Destination-Solomon Islands
Make a call to any SI number (National Call)
Proposed (PGK)/min
1.5
Destination-Solomon Islands
Send SMS to any SI number (bmobile-Vodafone)
Proposed (PGK)/min
0.75
Destination-Solomon Islands
Send SMS to any SI number (National)
Proposed (PGK)/min
0.75
Destination-Solomon Islands
Data Charging Per MB
Proposed (PGK)/min
1
Destination-Solomon Islands
Sending IDD SMS
Proposed (PGK)/min
1
Destination-Solomon Islands
Making IDD Calls
Proposed (PGK)/min
3
Destination-Solomon Islands
Making IDD call back to home network(+67576xxxxxx)
Proposed (PGK)/min
K1.5
Destination-Solomon Islands
Received SMS
Proposed (PGK)/min
Free
Destination-Solomon Islands
Receive Call
Proposed (PGK)/min
K1.50/min

SI roamer in PNG

Destination-Solomon Islands
Proposed (SBD)/min
Destination-Solomon Islands
Make a call to any PNG number bmobile-Vodafone
Proposed (SBD)/min
4
Destination-Solomon Islands
Make a call to any PNG number (National Call)
Proposed (SBD)/min
4
Destination-Solomon Islands
Send SMS to any PNG number (bmobile-Vodafone)
Proposed (SBD)/min
2
Destination-Solomon Islands
Send SMS to any PNG number (National)
Proposed (SBD)/min
2
Destination-Solomon Islands
Data Charging Per MB
Proposed (SBD)/min
3
Destination-Solomon Islands
Sending IDD SMS
Proposed (SBD)/min
3
Destination-Solomon Islands
Making IDD Calls
Proposed (SBD)/min
8
Destination-Solomon Islands
Making IDD call back to home network(+67784xxxxxx)
Proposed (SBD)/min
4
Destination-Solomon Islands
Received SMS
Proposed (SBD)/min
Free
Destination-Solomon Islands
Receive Call
Proposed (SBD)/min
SBD3/min
* charges are subject to change.
How can I make calls when roaming in Solomon Islands?
  • When you are roaming in Solomon Islands you can call anyone in Solomon Islands just by dialling their phone number (no need to dial the country code)
  • But when you want to call your wantoks in PNG you will have to dial the PNG Country Code plus the number (+675 XXXXXXXX)
  • Similarly if you call overseas numbers you dial the country code, area code and the number.
How can I make calls when roaming in Papua New Guinea?
  • When you are roaming in PNG you can call anyone in PNG just by dialling their phone number (no need to dial the country code)
  • But when you want to call your wantoks in Solomon Islands you will have to dial the SI Country Code plus the number (+677 XXXXXXXX)
  • Similarly if you call overseas numbers you dial the country code, area code and the number.
How do I receive calls?
  • When someone in PNG wants to contact you they just dial your normal number. The call will reach you in Solomon Islands. Since you are in Solomon Islands, you will be charged for receiving this call from PNG.
  • When someone from Solomon Islands wants to call you they will dial the +675 Country Code plus your number like they dial to call as if you were in PNG. The call will come to PNG and transfer to you in the Solomon Islands. You pay for receiving this call.
Will my data bundle, IDD pass, National Pass work in Solomon Islands?
  • NO, all bundles are valid for your home country only
Will my Blazing Bundles work in Papua New Guinea?
  • NO, all bundles are valid for your home country only
Can I use data while roaming in PNG or SI
  • Yes, you can use data from your prepaid number as you do in your home country.
  • You need to activate data roaming on your handset.
What number do I dial for Customer Service?
  • PNG prepaid account holders roaming in SI can dial 1555.
  • SI prepaid account holders roaming in PNG can dial 8444101.
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What is SMS banking?
bmobile-Vodafone offers you a quick and easy way to do your banking with Bank South Pacific (BSP).Checking your balance and transferring funds between nominated accounts couldn’t be any more convenient. It’s banking on the run so no more queues for you!
Currently, BSP SMS banking via bmobile-Vodafone offers Balance Check- checking your BSP account balance and Funds Transfer-transferring money in between nominated BSP accounts.
SMS banking is a technology-enabled service offering from banks to their customers, permitting them to operate selected banking services over their mobile phones using SMS messaging. These include services such as bank balance checks and funds transfer.
How can I be eligible to use SMS banking service?
  • Must be a BSP account holder.
  • Register with the BSP SMS Banking service – Application forms are available from all BSP branches nationwide
Can I use my bmobile-Vodafone phone to use this service?

Yes, currently bmobile-Vodafone offers this service with Bank South Pacific (BSP) only.

What kind of banking services are available with BSP SMS banking via bmobile-Vodafone?

bmobile-Vodafone offers 2 kinds of services with BSP SMS banking:

a) Balance Check – Checking your BSP Account balance.

b) Funds transfer – Transferring money between norminated BSP accounts.

How do I use my bmobile-Vodafone phone to check my BSP bank account balance via SMS banking?

Note: you can check any account that you have registered with BSP SMS Banking.

For example, if you have a BSP Kundu Card account, you can check your current balance and available balance by SMS using your bmobile-Vodafone phone.

Here’s how…

  • On your phone Menu, click on bmobile-Vodafone Services
  • A prompt will pop up showing English or Pidgin. Select your preferred language.
  • Next prompt will show bmobile-Vodafone service and SMS banking. Select SMS banking
  • Key the word “Bal” followed by the account number that you want to query
  • To obtain the balance of the first account the customer can simply text “Bal” or send a blank SMS to 16277
  • SMS Banking responds with current account balance and available balance
How do I use my bmobile-Vodafone phone to perform a fund transfer with BSP SMS banking?

This service allows you to transfer money to your other BSP accounts or other nominated BSP accounts. These accounts must be the nominated accounts you registered with SMS Banking upon intial application.

For example: Jack has a BSP Kundu Saver account and BSP Cheque account. Upon applying for the service, Jack discloses both his BSP account numbers, and also includes his mum’s account number and his dad’s account number. This service will allow Jack then to transfer money from his Kundu Saver to his cheque account and if he wants to send money to his parents, he can also just transfer the funds just by SMS to either his mums or his dads BSP accounts.

Here’s how funds can be transferred between accounts…

  • On your phone Menu, click on bmobile-Vodafone Services
  • A prompt will pop up showing English or Pidgin. Select your preferred language.
  • Next prompt will show bmobile-Vodafone Service and SMS Banking. Select SMS Banking
  • BSP Bank will appear as your only option
  • Next prompt will show Query and Money Transfer. Select Money Transfer
  • A pop up box asking for your SMS Tag will appear. The SMS tag should be the same as stated on your initial SMS banking application.

Example: Pay MUM 30

  • Send message to 16277
  • SMS Banking responds with a confirmation code
  • Customer is to reply with this code to confirm transfer request to 16277
  • SMS Banking responds with a transaction number
How much is charged to use these services?

Each SMS sent to 16277 to check bank account balance or to transfer funds between bank accounts will cost 22t per SMS.

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bmobile Internet Setting's

Click here to view

APN settings for Internet Access from mobile device

APN settings

From your relevant menu screen select Settings and then select mobile Networks.

Enter the following APN details.

Fill in the following details;

Name:
BMOBILE WEB
APN:
internet (all in lower case)
APN Type:
default (all in lower case)
Proxy:
Leave Blank
Username:
Leave Blank
Password:
Leave Blank
MMSC Proxy:
Leave Blank
MCC:
537
MNC:
01
Authentication Type:
PAP
ANP protocol:
Ipv4
APN enable/disable:
Click to Tick
Bearer:
Unspecified

Save Setting

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what is prepaid?

The pre-paid services keeps you in touch continuously without having to worry about plans and bills, you simply pay as you go. Just top up and you’re on your way to enjoying Bmobile services and promotions.

Different rates apply for different time bands (Peak & Off Peak Hours). For more information on prepaid rates click here.

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What is a credit transfer?

Credit transfer is a quicker and easier way to send credits via your mobile phone to another bmobile-Vodafone subscriber.

When can I use Credit Transfer?

You can also use Credit transfer to attend to a Credit Me request or just sending credits to your friends, relatives or colleagues.

How to use Credit Transfer?

Simply key in *128*(Pin Number)*amount (Kina)*Mobile Number# and Send

A confirmation SMS will appear on screen saying.

“You have successfully recharged (amount). Your balance is (amount) & valid until (expiry date)”.

Is there a charge to do Credit Transfer?

A minimal fee of 10 toea is charged for a Credit Transfer.

Can a prepaid subscriber transfer credits to a postpaid subscriber?

No, a prepaid subscriber can only transfer credits to another prepaid subscriber.

Are there any limitations to the Credit Transfer service?

Yes, there are limitations to a Credit Transfer;

  • A minimum balance of K1.10 plus must be in the account to allow to transfer credits.
  • A minimum amount of K1.00 must be transferred each time.
  • A maximum amount of K100.00 can be transferred in a single transfer
  • A maximum amount of K200.00 can be transferred in a day
  • A maximum amount of K300.00 can be transferred in a month
  • A subscriber can transfer up to ten times per day. If a subscriber tries to transfer more than 10 times, the transfer will fail and will take up to 30 days for system to clear out and allow the subscriber to transfer again.
  • A subscriber is allowed 30 transfers within a month. If the subscriber exceeds this limit, the transfer will fail and take up to 30 days for system to clear out before the subscriber can use the transfer service again.

Default PIN number

This is the set PIN number to transfer phone credits. The default pin number to transfer credits is 12345.

Can I change the default PIN number to my desired PIN number?

Of course you can, but make sure it is a number you will not forget.

How does one change the default PIN number?

To change default PIN to ones own desired PIN number, press *124*OLD PIN*NEW PIN#

What if I forget the PIN number after changing from default?

If you forget the pin number after changing from default, call bmobile-Vodafone customer care on 1555 for further assistance with resetting.

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What is Call Forwarding?

Call Forward transfers calls from your mobile phone to a number you choose, be it your home phone, answering service or another phone. It has different settings according to whether your phone is engaged or unattended. bmobile-Vodafone’s call divert service and all applicable short codes can be use by both prepaid and postpaid subscribers.

Why call forward?

So you can never miss an important home or business call.

How can I access this service?

Call forwarding is a feature within Voicemail. To activate a call diversion, your voicemail must already be activatedFor more information on voicemail activation, please call bmobile-Vodafone customer care on 1555.

How do I activate my call forward?

Simply call the bmobile-Vodafone customer care team on 1555 for further assistance.

  • Press 1261 which is the short code allocated for call diverts.
  • To activate , follows these steps on the handset call setting option

Call settings > Call forwarding/Call divert (depending on the handset manual setting option)

  • The following selection of call divert options will appear
  • 1. Divert all calls (all calls divert into voicemail box without any rings)
  • 2. Divert calls if busy (calls diverted when sub is busy, phone is in-used)
  • 3. Divert calls when not answered (call divert when call rings out, miss call. Option to set duration time also)
  • 4. Divert calls if unreachable (call divert when out of coverage area, network coverage is off)
  • select "Divert calls when not answered"
  • A prompt will then give the following options to select from

(1) Divert to voicemail

(2) Divert to other numbers

  • select Select "Divert to other number"
  • Enter the number you wish to forward call
  • to
  • Then enter 1261
Do I register to use the service?

There is no need to register. All you need to do is activate the service on your handset by following the steps on how to activate.

How much does it cost?

Please click here for the cost. Normal tariff rates will apply.

Can I forward my calls to more than one number at any one time?

No, you can only forward calls to only one number at a time.

What are the other call forwarding options available?

The following options are also available and can be activated using the same instruction outlined under "How to activate call forwarding".

  • Divert all calls (all calls divert into voicemail box without any rings)
  • Divert calls if busy (calls diverted when sub is busy, phone is in-used)
  • Divert calls if unreachable (call divert when out of coverage area, network coverage is off)
How can I get further assistance on setting up my call forwarding if not activated after 1st attempt?

Simply call the bmobile-Vodafone customer care team on 1555 for further assistance.

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What is voicemail?

In its simplest form it is an answering machine. Basically, the voicemail system store incoming voice messages in personalized mailboxes of a user’s phone number. People may try to call while your phone is off, out of coverage, busy or unanswered. With voicemail you can still receive these calls in your Voicemail box and retrieve them later. bmobile-Vodafone’s voicemail service and all applicable short codes can be use by both prepaid and postpaid subscribers.

How long can a message be stored for?

Messages can be stored for a maximum of 7 days after they are read or 21 days if they are unread, after which they will be automatically deleted.

How many voice messages can be stored?

You store a maximum of 7 minutes worth of voice messages.

How long does it take to leave a voice message?

Callers are given a maximum of 90 seconds to deposit a voicemail message.

How do I set up my voicemail
  • Dial 1260, press SEND and follow the voice prompts to create your greeting and/or change your pin code. The default pin code is 1234.
  • Enter the Voicemail diversion number (1261) in your phone as per the user manual guide provided with your mobile phone.
  • Select the types of voicemail diversion as per the user guide provided with your mobile phone.

Examples:

  • Divert all voice calls
  • Divert to voicemail when busy
  • Divert to voicemail when not answered,
  • etc

Once set, you will be advised via a text message every time a voicemail is left in your inbox.

Important features of voicemail and how they function.

There are 3 main features of Voicemail and each has a set short code. These short codes can be used by both prepaid and postpaid customers.

Feature
Short Code
Function Description
Feature
Retrieval
Short Code
1260
Function Description
Retrieving a message from ones phone
Feature
Deposit/Forwarding
Short Code
1261
Function Description
Calling and leaving a message on their phone
Feature
Retrieval from another phone
Short Code
1262
Function Description
Retrieving messages from another persons phone
How do I retrieve a message?
  • Dial 1260 and press SEND
  • You will hear a voice prompt "You have a new voice message"
  • You can then access your message(s)

*This service can be used by both prepaid and postpaid customers.

Can I retrieve my messages using someone elses phone?

Yes you can. For example, if you want to check your messages using someone else’s phone;

  • Dial 1262 and press SEND
  • Enter the mailbox phone number (your number) and press *
  • Confirm phone number (your number)
  • Enter pin code (your pin code)
  • You can then access your message(s)
  • *This service can be used by both prepaid and postpaid customers.
What charges are incurred for the voicemail service?
  • Voicemail charges apply for retrieval of messages, modifying a greeting or changing password. You will be advised via a text message when a voicemail has been left in your inbox
  • Voicemail also charges for depositing/forwarding of messages.
  • Normal rates apply for peak and off-peak times.
  • All charges are GST inclusive.
Short Code
Description
Charges
Peak (6.00am – 7.00pm)
Off-Peak (7.00pm -6.00am) Charges
1260
1261
1262
Retrieval
Deposit/Forwarding
Retrieval from another phone
50t per minute
50t per minute
Short Code
1260
Description
Retrieval
Charges
Peak (6.00am – 7.00pm)
50t per minute
Off-Peak (7.00pm -6.00am) Charges
50t per minute
Short Code
1261
Description
Deposit/Forwarding
Charges
Peak (6.00am – 7.00pm)
50t per minute
Off-Peak (7.00pm -6.00am) Charges
50t per minute
Short Code
1262
Description
Retrieval from another phone
Charges
Peak (6.00am – 7.00pm)
50t per minute
Off-Peak (7.00pm -6.00am) Charges
50t per minute
How can I get further assistance on setting up my voicemail if not activated after the 1st attempt?

Simply call the bmobile-Vodafone customer care team on 1555 for further assistance.

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What is Balance Check?

A balance check is when a subscriber wants to check how much phone credits he or she has left on their mobile phone.

How do I perform a Balance Check ?

Simply dial or call *120#

An SMS confirming your balance will appear.

“Your account balance is (amount). Your account will expire after (expiry date)”.

Are there any limitations to this service?

There are no limitations whatsoever, a subscriber can check his or her balance as many times as he or she wants at any time.

Is there a charge to perform a balance check?

There is no charge to this service. Checking your balance is absolutely free.

Is this service available to both prepaid and postpaid subscribers?

The service is only available to prepaid subscribers.

Why is the balance check service so important?

This service helps you manage your account and also lets you in on any bmobile-Vodafone specials and promotions on at the time. These information comes with the balance check message.

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What is a Top Up?
Top up is when a subscriber recharges their phone credits by purchasing a bmobile-Vodafone TopKad , purchasing credits via bmobile-Vodafone’s Electronic Voucher Distribution System(EVDS) or via an ATM machine.
Methods of top up

bmobile-Vodafone offers 3 ways of top up:

  • bmobile-Vodafone TopKad- card which comes sealed in a plastic (K3,K5,K7,K10, K20, K50 and K100)
  • bmobile-Vodafone EVDS- a system whereby upon payment, credits are transferred to your phone electronically. This can be done from a bmobile-Vodafone phone to your phone, from a a bmobile-Vodafone EVD desktop phone to your mobile phone or from a Payecom POS terminal to your phone
  • ATM Top up – using a bank card to purchase phone credits at an ATM
How to top using the bmobile-Vodafone Topkad
  • Purchase any available bmobile-Vodafone topkad (K3,K5,K7,K10, K20, K50 and K100).
  • Scratch the silver panel on back to reveal voucher number.
  • Dial *121*voucher number#

A confirmation SMS will appear on screen.

"You have successfully recharged (amount). Your balance is (amount) & valid until (expiry date)".

If in error. An SMS from will be sent from 120 (Customer Service) saying;

"The card you entered is expired".

Top-up using EVDS Service (Phone to Phone)
  • Phone to Phone – This service can be done from a mobile phone to your mobile phone or a desktop phone to your mobile phone. Any amount from K1.00 can be purchased. Values purchased must be in round Kina amounts only. Example: K1, K2, K3, K4 etc.
  • How to Top Up using Phone to Phone
  • Purchase of your preferred top –up amount.
  • inform the vendor of the phone number that you want the top up to be sent to.
  • The purchased top-up amount is then sent electronically from the vendors phone to the mobile number given.

A confirmation SMS will appear on your mobile phone screen.

"You have successfully recharged (amount) . Your balance is (amount) & valid until (expiry date) ".

A second SMS giving you the transactions ID# and phone number of EVD will be sent from 122 confirming your recharged amount.

  • Payecom – Electronic top-up service using POS terminal that generates top-up vouchers.
  • How to Top Up from a PayEcom terminal
  • Purchase a preferred top –up amount.
  • A top-up voucher or receipt containing the voucher number, amount, expiry date etc is generated for the customer to top-up.
  • Customer tops up by entering *121*Voucher number, press # and send.

Amounts that can be purchase from a Payecom terminal are similar to the Topkad – K3, K5, K10, K20, K50, K100.

How to Top-up via an ATM

ATM Top up services are available from ANZ and BSP ATM’s only

How to Top up at ANZ
  • Insert bank card
  • Select 'Mobile Top Up'
  • Select bmobile-Vodafone
  • Select amount for top up – K5, K10, K20, K50 or K100
  • Collect receipt containing voucher number
  • Top up mobile phone- Press *121*voucher number # and send
How do I confirm my phone credit top up?

Simply dial *120#

An SMS confirming your balance will appear.

"Your account balance is (amount) . Your account will expire after (expiry date) ".

What are the Top Up expiry on the respective methods of Top Up?

Each method of Top Up has a validity period . The validity period starts from the date of recharge.

TopKad
Validity Period
PayEComm – Expiry
ATM BSP – Expiry
ATM ANZ -Expiry
K3
14 Days
N/A
N/A
N/A
K5
30 Days
30 Days
30 Days
30 Days
K7
14 Days
N/A
N/A
N/A
K10
30 Days
30 Days
30 Days
30 Days
K20
90 Days
90 Days
90 Days
90 Days
K50
90 Days
90 Days
90 Days
90 Days
K100
120 Days
120 Days
120 Days
120 Days
TopKad
K3
Validity Period
14 Days
PayEComm – Expiry
N/A
ATM BSP – Expiry
N/A
ATM ANZ -Expiry
N/A
TopKad
K5
Validity Period
30 Days
PayEComm – Expiry
30 Days
ATM BSP – Expiry
30 Days
ATM ANZ -Expiry
30 Days
TopKad
K7
Validity Period
14 Days
PayEComm – Expiry
N/A
ATM BSP – Expiry
N/A
ATM ANZ -Expiry
N/A
TopKad
K10
Validity Period
30 Days
PayEComm – Expiry
30 Days
ATM BSP – Expiry
30 Days
ATM ANZ -Expiry
30 Days
TopKad
K20
Validity Period
90 Days
PayEComm – Expiry
90 Days
ATM BSP – Expiry
90 Days
ATM ANZ -Expiry
90 Days
TopKad
K50
Validity Period
90 Days
PayEComm – Expiry
90 Days
ATM BSP – Expiry
90 Days
ATM ANZ -Expiry
90 Days
TopKad
K100
Validity Period
120 Days
PayEComm – Expiry
120 Days
ATM BSP – Expiry
120 Days
ATM ANZ -Expiry
120 Days
How to Top up at BSP
  • Please insert bank card.
  • Select your preferred language either English or Pidgin. For this case English is selected Enter your PIN number and 'Press if Correct'.
  • Select transaction for Phone top-ups and Press the Button.
  • Select a Top-up provider as bmobile-Vodafone .
  • Select bmobile-Vodafone top-up
  • Select a bmobile-Vodafone top-up amount e.g. K5 top-up
  • Select the account to withdraw from (Cheque, Savings or Archiever)
  • Screen display "Your transaction is being processed"
  • After transaction completed, a screen displayed " if you would like to perform another transaction " . Press if NO to ignore to perform another transaction.
  • Finally, a screen is displayed to take your card. "Thank you for banking with Bank South Pacific. Please take your card" .
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What is postpaid?
Postpaid is a service where the user is billed after the fact according to their use of mobile services at the end of each month. Typically, a customer has a limit or “allowance” of minutes, text messages etc., and the customer will be billed at a flat rate for any usage equal to or less than that allowance. Any usage above that limit incurs extra charges.
How is postpaid service different to prepaid service?
Postpaid compared to prepaid: – Prepaid is activated by purchasing credit load vs. Postpaid where you can continue use without the restriction and/or limitation based on the available credit. In contrast the prepaid model asks customers to add a certain amount to their accounts prior to usage and their maximum usage is limited to the amount that is added to the account.
What are the postpaid plans available?

View Plans

bmobile-Vodafone currently offers 3 Postpaid Plans. Details are outlined below,

PLANS
National Voice
National SMS
Data
LIGHT
  • Monthly Fee K60
  • Deposit Fee K100
  • Credit Limit K100
100 Free Minutes Thereafter 40t/min
100 Free SMS Thereafter 20t/SMS
100MB Free Thereafter 20t/MB
MEDIUM
  • Monthly Fee K200
  • Deposit Fee K300
  • Credit Limit K300
200 Free Minutes Thereafter 40t/min
200 Free SMS Thereafter 20t/SMS
200MB Free Thereafter 20t/MB
SUPER
  • Monthly Fee K500
  • Deposit Fee K800
  • Credit Limit K800
500 Free Minutes Thereafter 40t/min
500 Free SMS Thereafter 20t/SMS
500MB Free Thereafter 20t/MB
PLANS
LIGHT
  • Monthly Fee K60
  • Deposit Fee K100
  • Credit Limit K100
National Voice
100 Free Minutes Thereafter 40t/min
National SMS
100 Free SMS Thereafter 20t/SMS
Data
100MB Free Thereafter 20t/MB
PLANS
LIGHT
  • Monthly Fee K200
  • Deposit Fee K300
  • Credit Limit K300
National Voice
200 Free Minutes Thereafter 40t/min
National SMS
200 Free SMS Thereafter 20t/SMS
Data
200MB Free Thereafter 20t/MB
PLANS
LIGHT
  • Monthly Fee K500
  • Deposit Fee K800
  • Credit Limit K800
National Voice
500 Free Minutes Thereafter 40t/min
National SMS
500 Free SMS Thereafter 20t/SMS
Data
500MB Free Thereafter 20t/MB
What do the plans offer?
All plans you will note, offer free minutes, SMS and data for a month. These minutes, SMS and data are Free meaning they are not charged. You will only be charged when you have used up the allowable limit for the month.
What is “Monthly Fee”?
This is the monthly rental charge for the plan. This fee is required upon registration.
What is “Deposit Fee”?
This is the fee required upfront or bond fee.
What is “Credit Limit”?
Each plan has a Credit Limit. This is the set amount allowable for each plan. When one reaches this set amount the service will be barred. SMS alerts will be forwarded to the customer when he/she has used up to 50% of credits and further alerts at 75%, 95% and 100% usage.
When do I get billed?
A monthly bill is generated and mailed out at the end of every month. The bill will outline all service usage for the entire month.
What will my bill include?
A postpaid bill should show your monthly rental due and a record of all calls, SMS and data for that particular month. If you have used more than the required bundle, than the extra charges and any outstanding payments from the previous month will also be included.
Do I have to sign a contract to get on Postpaid and is there a minimum term?
Yes, there is an Agreement in place and a 12 month minimum term. All you need to do is fill out the bmobile-Vodafone Postpaid Application Form, pay the required monthly rental and deposit fee’s for your account to be activated.
Can I migrate or change from one plan to another?
Yes, one can migrate from one plan to the other. Migration of plans will take effect in the beginning of the month. Simply call our corporate team on 1555 for assistance.
If I no longer want to be on Postpaid and want to unsubscribe, is there a penalty fee?
You are at liberty to unsubscribe at anytime without any penalty.
What other services are available to postpaid subscribers?
Below are the additional services available for postpaid customers. For more information on any of these services, contact the bmobile-Vodafone Postpaid team on 1555 or email sales@bmobile.com.pg
Service
Service Description
Service
Closed User Group (CUG)
Service Description
CUG allows the subscriber to make and receive unlimited calls and SMS from members within a group for a minimal monthly fee. The group can be a company, organization, family members or a group of friends.
Service
Roaming
Service Description
Roaming is the ability for wireless customers to automatically make and receive voice calls, send and receive data, or access other services when travelling outside the geographical coverage area of their own home network, by means of using a visited network.
How do I apply for the Postpaid Service?
Contact the Bmobile Corporate Sales team to complete a Postpaid Application form on ph: 3259400, 3259401 or call the Bmobile Customer Care Postpaid team on 1555 or email: sales@bmobile.com.pg. See our Terms & Conditions here
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What is EVD?
EVD stands for Electronic Voucher Distribution. EVD can be done via any feature phone (simple phones), a smart phone or a tablet to sell phone credits to another phone.
How do I become a Bmobile-Vodafone EVD Reseller?
A reseller registration office is located at our head office in Port Moresby. If you are located in Port Moresby please visit our office to register.
What if I am not located in Port Moresby?
We will refer you to our dealer in your province who can assist you in registering as a reseller.
What do I need to be an EVD reseller?
All you need is a mobile phone and a bmobile-Vodafone sim card! You can use any type of mobile phone and you must register your bmobile-Vodafone number with us.
Can I be a reseller of top kads?
No top kads, only EVD
What are the miminum and maximum purchase requirements?
The minimum is K500.00 and the maximum is K4999.00
But I would like to purchase an amount lower than K500.00
For any purchases less than K500.00, you will be introduced to our bmobile-Vodafone dealer where you can purchase lower denominations.
How can I make payments

You can pay in cash or through EFTPOS machine. Cheque payments are accepted however, the cheques will need to be cleared first before you receive your EVD reseller top up. Cheques can take up to 5 Days to clear.

Will I receive commission? If so how much?
For all purchased above K500.00, a commission of 7% applies.
EVD RESELLER Registration Form click here to download
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What is the process for online Top Up?
bmobile-Vodafone’s online top up purchase process is simple. Once you login into your account on the self-care portal you can top up your credit online.
Follow the following steps:

1. Login to your account:

http://selfcare.bmobile.com.pg/Care/Login

2. Select Click here to Top Up

3. http://selfcare.bmobile.com.pg/Care/Topup

Select mobile number to top up

Select amount from drop down list

Select Pay to continue

4. You will be redirected to the payment information page; where you enter your Payment and Cardholder details. .

Then select to continue with payment

5. If the payment process is successful the below page will be displayed:

6. Select Continue to complete process

This will redirect you back to the bmobile-Vodafone self-care page.

7. Check your Account Summary to confirm your mobile top up amount has been updated.

8. If the payment process is unsuccessful the below page will be displayed:

9. Select Continue to complete process

This will redirect you back to the bmobile-Vodafone self-care page.

Can anyone Top up Online?
You must be registered on bmobile-Vodafone self-care before you can top up online. You must login to your account before you can purchase online top up.
What numbers can I Top Up?
You can only top up bmobile-Vodafone numbers that are registered to your account. If the number you are trying to top up is not on the drop down list, go to additional mobile number on the menu list and complete this process prior to toping up this number.
What is the minimum and maximum amount I can Top Up?
The minimum top up amount is K10 and the maximum is K200 in any one transaction. You can select from the range of top up amounts from the selection list.
What Credit Cards are accepted?
Visa and MasterCard are accepted.
Can I use a Debit Card?
Yes VISA Debit Cards are accepted.
What is SSL?
SSL (Secure Sockets Layer) is a method of ensuring that information submitted through our Web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL using their browser, a symbol displays in their browser windows indicating that the site is secure.
How can credit card fraud occur?
As technology advances so do the methods and occurrences of identity fraud, especially when it comes to credit cards. Just as technology has become more sophisticated so have criminals. Unfortunately, no one is completely safe from being a victim of credit card fraud, but knowing how it happens can help prevent it from happening to you.
Trojans and viruses that can be implanted into your computer to record your key strokes--which allows thieves to record your credit card information as you type it into a website when completing an online purchase. Unfortunately, it's nearly impossible to combat some of these new techniques. However, being vigilant in keeping your antivirus software up to date and not opening emails from unknown individuals are both useful ways to prevent credit card fraud.
Another means of credit card fraud is having your credit card number copied down (together with other details on your card) when you are paying for goods over the counter. To prevent this, refrain from giving your credit card information out over the phone.
To help combat fraud, our payment solution pre-integrates the 3D Secure authentication known as Verified By Visa and MasterCard Secure Code. Shoppers with 3D Secure activated on their credit card are re-directed to authenticate the purchase with a PIN or password.
How do I proceed with the purchase?
Once you have entered your payment and cardholder details on the payment information page select to proceed with your purchase.
If the payment is successful a receipt page will be displayed. You can print this page and its details for your records.
How do I pay?
The checkout will accept Visa and MasterCard Credit Cards. The checkout can also accept VISA Debit Cards. This means you have to put details of your valid credit card in our secure payment information page. If you do not have a credit card or a VISA Debit Card, then you are not going to be able to buy anything from our site. Credit cards and Visa Debit Cards are issued by the main banks in PNG.
How do I get a receipt?
Once the payment is accepted by the payment gateway then we will display a RECEIPT PAGE (that you can print for your records) This receipt page has a GST number and can be used as a valid receipt/invoice for PNG GST purposes.
How secure is your payment?
Credit Card payments done through a secure payment gateway are very secure. The world has been conducting e-commerce secure payments for many years now. We use techniques that are the latest standard including secure payment pages (SSL) and 3D Secure. As part of bmobile-Vodafone’s continuing efforts to promote best practice solutions, we participate in the Verified by Visa and MasterCard's Secure Code schemes.
3D secure?
3D secure is an added security feature that the card holder can subscribe to with their card issuing bank. bmobile-Vodafone as the merchant is 3D secure as it is mandatory, while for the Cardholder it is optional based on the cardholder enrolment with your card issuing bank.
What if my connection drops out as I am paying?
If you are in the process of paying and your internet connection breaks for some reason, you are going to be unsure of the status of your payment transaction. You are not going to know, so you are best to call up our customer care centre and speak to a customer care representative that can tell you if your transaction was carried out or not.
What if I don't have a credit card?
Unfortunately you cannot make purchases online if you do not have a credit/debit card. You will need to contact your local bank branch and enquire about this. We are not a bank and we do not issue credit /debit cards!
we send out an email confirming your credit card details?
No! bmobile-Vodafone will never send an email asking you to confirm your credit card number or any detail with your credit card by email. So if you get an email claiming to be from bmobile-Vodafone, then do not reply. Simply call our customer care and speak to the customer care rep. The reason why we don't request your credit card details is that there are many scams, collectively called phishing (pronounced like fishing) that try to get your credit card details by sending an email and pretending to be bmobile-Vodafone. So if you know, we are never going to ask for your details over the Internet then you know not to reply.
What is a 3D Secure error?
An 'RY' error is a 3D secure error - in most cases meaning that 3D secure validation failed. What this means is that the customer who is 3D Secure registered failed to validate their card with a correct password.
This password is not your card's PIN number or the security digit printed on the back but a special code you programmed into your card when you signed up for 3D secure from your bank.
The customer will have to try again entering their correct code, or alternatively if they don't know what it is - will have to contact the Issuing bank to have it reset.
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What is the Nambawan Super promotion?
bmobile-vodafone in partnership with Nambawan Super, one of PNG’s biggest funds, is offering the Nambawan Super members a chance to buy a smart phone at a discounted price. The smart phone is pre-loaded with the Nambawan Super app, which makes it convenient for the members to access their account anytime & anywhere.
How does the member get a discounted smart phone?
Members have to just present their membership card at the bmobile-vodafone desk at Nambawan Super Centres and buy their discounted smart phone.
Which Nambawan Super centres can I go to?
Port Moresby
Level 1, AOPI Building Waigani, Port Moresby, NCD
Phone:
Landline: +675 309 5200
or +675 309 5311 Bmobile: 76112222
Email: callcentre@nambawansuper.com.pg
Mt. Hagen
Suite 1 Gapina Building Hagen Drive, P.O Box 1574, W.H.P
Phone: 542 1182
Fax: 542 1186
Email: nshagen@nambawansuper.com.pg
Lae
Nambawan Super Haus (Formerly IPI Building)
P.O Box 1289, Morobe Province
Phone: 472 2272
Fax: 474 4536
Email: nslae@nambawansuper.com.pg
from 9 am to 3pm ( Monday - Friday)
Is the promotion also available at the bmobile-vodafone shops/offices?
No, the promotion is available at Nambawan Super branch offices as mentioned above.
Are there any credits which are pre-loaded in the SIM card with the discounted smart phone?
The SIM is pre-loaded with the
  • K7 Unlimited bundle which allows 
    • Free calls between bmobile -vodafone numbers + 10 Local Minutes + 20 Local SMS + 20 MB Data valid for 7 days
How many discounted phones can a member get?
A member can get only get 1 discounted smart phone against their membership number.
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What is the PNG Air promotion?
bmobile-vodafone in partnership with PNG Air, will offer 10 lucky customers the chance to win two(2) free air tickets to any PNG destination this Christmas.
How many total tickets to be won?
A total of 20 domestic airline tickets will be given away to 10 lucky winners over a 5 week period. Each winner will walk away with 2 tickets.
Which PNG destination can I choose?
You can choose any PNG destination that is serviced by PNG Air. See the PNG Air website for more information.
How can a customer enter the draw to win free air tickets?
Any pre-paid bmobile-vodafone customer who tops up K 5 or more will enter a draw to win free air tickets from PNG Air. You can top up using:
  • Voucher cards (topkad)
  • EVD
  • Online top up
Note: transferring of phone credits from one phone to another will not be eligible
When does the promotion start?
The promotion will start on the 24th November 2015 and end on the 24th December 2015. Winners will be announced each week starting 30th November 2015.
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What is Australia pre-paid roaming?
bmobile-vodafone pre-paid users can now use their prepaid SIM/mobile in Australia.
What do I need to do to get roaming – before leaving for Australia?
Your account will be automatically setup to roam. No need to request for this service. Just ensure that you have sufficient credit in your account or take some Top Cards with you or arrange with someone in PNG to top up your account when you need it.
What do I need to do to get roaming – when I arrive in Australia?
If you are a bmobile-vodafone user visiting Australia -
  • Switch on your phone and connect to Vodafone Australia. The phone should automatically select this. Once completed you will see Vodafone appearing on your mobile.
  • If for some reason it cannot select automatically then you may manually select the network under Mobile Network Settings on your mobile and select Vodafone
The charges for the calls you make and receive while in Australia will be deducted from your PNG prepaid account. As long as you have credits in your prepaid account you will be allowed to make and receive calls.
How do I top up in the Australia?
If you run out of credits you can use multiple options listed below to top up your bmobile-vodafone number. You cannot use Vodafone Australia top up cards.
  • dial *121*voucher number# The voucher number must be a PNG bmobile-vodafone voucher number. You can take some bmobile-Vodafone PNG Top up Cards with you.
  • You can do a top up online using a voucher number.
  • You can also top up online using your credit/ debit card/ internet banking
  • You may get someone in PNG to do a KWIK TRANSFER for you on your account
  • You can ask your wantoks to do a direct electronic top up from PNG.
How do I check my Account Balance in Australia?
Dial *120#
If I dial *120# or *121*voucher number# while in Australia, will I be charged?
No you will not be charged for dialling *120# or *121*.
Can I transfer credit from PNG to Australia? If it’s possible, what’s the charge?
Yes and charge is same transferring within PNG i.e. 20t is charged to the sender.
How can I make calls when roaming in Australia?
  • When you are roaming in Australia you can call anyone in Australia just by dialling their phone number (no need to dial the country code)
  • But when you want to call your wantoks in PNG you will have to dial the PNG Country Code plus the number (+675 XXXXXXXX)
  • Similarly if you call overseas numbers you dial the country code, area code and the number.
Do I get charged for receiving calls?
Yes. When you roam in another country or use another network you get charged for receiving a call.
Will my data or data bundle work in Australia?
No, all bundles are valid for your home country only. Data roaming will be introduced soon.
What are the charges?
roamaus image
How do I receive calls?
  • When someone in PNG wants to contact you they just dial your normal number. Since you are in Australia, you will be charged for receiving this call from PNG.
  • When someone from Australia or any other country wants to call you they will dial the +675 followed by your number
Will I be able to retrieve my Voicemail Messages whilst on Prepaid Roaming?
Yes, you can retrieve your voicemail on roaming by dialling +675 76001262 and will be charged at call home rates of K1.50/min
What number do I dial for Customer Service?
While on roaming you can dial +675-76003555. You’ll be charged as per the call rate listed above.
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Who is eligible to make free calls as part of the promotion from bmobile-vodafone?

All bmobile-vodafone PNG subscribers are eligible to be part of this promotion. This promotion is not extended to bmobile-vodafone Solomon Islands subscribers.

Will new connections get the benefit of the promotion?

All active connections bought before the time the promotion finishes will be eligible to benefit from the promotion

What does a subscriber get as part of this promotion?

 Any bmobile-vodafone PNG subscriber can call any other bmobile-vodafone number in PNG. The free calls are not valid when subscriber is roaming in Australia, Solomon Islands or any other country.

What is the period of this promotion?

The above promotion is available from 12AM to 11:59PM on 25 December 2015

Does the user have to subscribe to this promotion? Is there a charge for the subscription?

No. There is no need to subscribe, all users of bmobile-vodafone numbers can avail of this promotion for no extra cost.

Any benefits for subscribers of unlimited voice bundles?

No. The subscribers of unlimited voice bundles get unlimited free calls to all bmobile-vodafone through the validity period of the bundle only. There will be no extension of validity or any form of rebate for unlimited voice bundle users.

Can a subscriber call another bmobile-vodafone number if he/she has zero balance on the phone?

Yes. Since there is no charge to make calls to other bmobile-vodafone PNG numbers from a bmobile-vodafone PNG number when in PNG, there is no need for any balance on the phone.

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How do I access or change my conference code?

To access or change your conference code:

  1. Go to www.bmobile.com.pg/tcconline  
  2. Enter your username and password (if you have not established an online account, please create that first)
  3. Click View Product Details from the Quick Links section on the right-hand side
  4. Select the drop-down arrow for bmobile-vodafone
  5. Access and change your conference code
How do I access or change my leader pin?

To access or change your leader PIN:

  1. Go to www.bmobile.com.pg/tcconline  
  2. Enter your username and password (if you have no established an online account, please create that first)
  3. Click View Product Details from the Quick Links section on the right-hand side
  4. Select the drop-down arrow for Bmobile-vodafone
  5. Access and change your leader PIN
Where can I access my International toll-free service (ITFS) dial-in numbers and my international local dial-in numbers?

To access your International Toll-Free Service (ITFS) and International Local dial-in numbers:

  1. Go to www.bmobile.com.pg/tcconline  
  2. E
  3. Click Manage Your Account
  4. Click View/Edit Owner Information
  5. Click View Product Details
  6. Click View All Reservationless-Plus Numbers
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