FAQs
bmobile-vodafone’s Frequently Asked Questions
With a K7 Moa Pack pre-loaded into this small package, new subscribers have already made savings before they’ve even started making calls. What used to cost a consumer K12 to buy (K5 SIM and K7 Moa Pack) now gives them K2 worth of savings!
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- bmobile-Vodafone PNG users can now use their prepaid SIM/mobile in the Solomon Islands.
- Likewise bmobile-Vodafone SI users can use their prepaid SIM/mobile in PNG
- Once you switch on your mobile in the Solomon Islands you will be able to connect to the bmobile-Vodafone SI network to make and receive calls.
- The charges for the calls you make and receive while in Solomon Islands will be deducted from your PNG prepaid account.
- As long as you have credits in your prepaid account you will be allowed to make and receive calls.
- If you run out of credits you can top up in the Solomon Islands ONLY with a bmobile-Vodafone PNG top up cards.You cannot use bmobile-Vodafone Solomon Island top up cards.
(a) dial *121*voucher number#
The voucher number must be a PNG bmobile-Vodafone voucher number. You can take some bmobile-Vodafone PNG Top up Cards with you or buy them from nominated bmobile-Vodafone Solomon Islands outlets who will stock PNG bmobile-Vodafone top up cards.
(b) You may get someone in PNG to do a KWIK TRANSFER for you on your account
(c) You can ask your wantoks to do a direct electronic top up from PNG.
(a) type your SI voucher number and send SMS to 122
The voucher number must be a SI bmobile-Vodafone Voucher number. You can take some bmobile-Vodafone SI Top Cards with you or buy them bmobile-Vodafone PNG Head Office.
(b) You may get someone in SI to do a KWIK TRANSFER for you on your account
(c) You can also receive a direct electronic top up from Solomon Islands
- When you are roaming in Solomon Islands you can call anyone in Solomon Islands just by dialling their phone number (no need to dial the country code)
- But when you want to call your wantoks in PNG you will have to dial the PNG Country Code plus the number (+675 XXXXXXXX)
- Similarly if you call overseas numbers you dial the country code, area code and the number.
- Your account will be automatically setup to roam. No need to request for this service. You may want to call our Customer Care on 1555 and check that roaming is active on your account.
- Before you leave for the Solomon Islands just ensure that you have sufficient credit in your account or take some Top Cards with you or arrange with someone in PNG to top up your account when you need it.
- Switch on your phone and connect to bmobile-Vodafone Solomon Islands. The phone should automatically select this. Once completed you will see bmobile-Vodafone SI appearing on your mobile.
- If for some reason it cannot select automatically then you may manually select the network under Mobile Network Settings on your mobile and select bmobile-Vodafone or 544 04
PNG roamer in SI
SI roamer in PNG
- When you are roaming in Solomon Islands you can call anyone in Solomon Islands just by dialling their phone number (no need to dial the country code)
- But when you want to call your wantoks in PNG you will have to dial the PNG Country Code plus the number (+675 XXXXXXXX)
- Similarly if you call overseas numbers you dial the country code, area code and the number.
- When you are roaming in PNG you can call anyone in PNG just by dialling their phone number (no need to dial the country code)
- But when you want to call your wantoks in Solomon Islands you will have to dial the SI Country Code plus the number (+677 XXXXXXXX)
- Similarly if you call overseas numbers you dial the country code, area code and the number.
- When someone in PNG wants to contact you they just dial your normal number. The call will reach you in Solomon Islands. Since you are in Solomon Islands, you will be charged for receiving this call from PNG.
- When someone from Solomon Islands wants to call you they will dial the +675 Country Code plus your number like they dial to call as if you were in PNG. The call will come to PNG and transfer to you in the Solomon Islands. You pay for receiving this call.
- NO, all bundles are valid for your home country only
- NO, all bundles are valid for your home country only
- Yes, you can use data from your prepaid number as you do in your home country.
- You need to activate data roaming on your handset.
- PNG prepaid account holders roaming in SI can dial 1555.
- SI prepaid account holders roaming in PNG can dial 8444101.
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- Must be a BSP account holder.
- Register with the BSP SMS Banking service – Application forms are available from all BSP branches nationwide
Yes, currently bmobile-Vodafone offers this service with Bank South Pacific (BSP) only.
bmobile-Vodafone offers 2 kinds of services with BSP SMS banking:
a) Balance Check – Checking your BSP Account balance.
b) Funds transfer – Transferring money between norminated BSP accounts.
Note: you can check any account that you have registered with BSP SMS Banking.
For example, if you have a BSP Kundu Card account, you can check your current balance and available balance by SMS using your bmobile-Vodafone phone.
Here’s how…
- On your phone Menu, click on bmobile-Vodafone Services
- A prompt will pop up showing English or Pidgin. Select your preferred language.
- Next prompt will show bmobile-Vodafone service and SMS banking. Select SMS banking
- Key the word “Bal” followed by the account number that you want to query
- To obtain the balance of the first account the customer can simply text “Bal” or send a blank SMS to 16277
- SMS Banking responds with current account balance and available balance
This service allows you to transfer money to your other BSP accounts or other nominated BSP accounts. These accounts must be the nominated accounts you registered with SMS Banking upon intial application.
For example: Jack has a BSP Kundu Saver account and BSP Cheque account. Upon applying for the service, Jack discloses both his BSP account numbers, and also includes his mum’s account number and his dad’s account number. This service will allow Jack then to transfer money from his Kundu Saver to his cheque account and if he wants to send money to his parents, he can also just transfer the funds just by SMS to either his mums or his dads BSP accounts.
Here’s how funds can be transferred between accounts…
- On your phone Menu, click on bmobile-Vodafone Services
- A prompt will pop up showing English or Pidgin. Select your preferred language.
- Next prompt will show bmobile-Vodafone Service and SMS Banking. Select SMS Banking
- BSP Bank will appear as your only option
- Next prompt will show Query and Money Transfer. Select Money Transfer
- A pop up box asking for your SMS Tag will appear. The SMS tag should be the same as stated on your initial SMS banking application.
Example: Pay MUM 30
- Send message to 16277
- SMS Banking responds with a confirmation code
- Customer is to reply with this code to confirm transfer request to 16277
- SMS Banking responds with a transaction number
Each SMS sent to 16277 to check bank account balance or to transfer funds between bank accounts will cost 22t per SMS.
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Click here to view
APN settings
From your relevant menu screen select Settings and then select mobile Networks.
Enter the following APN details.
Fill in the following details;
Save Setting
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The pre-paid services keeps you in touch continuously without having to worry about plans and bills, you simply pay as you go. Just top up and you’re on your way to enjoying Bmobile services and promotions.
Different rates apply for different time bands (Peak & Off Peak Hours). For more information on prepaid rates click here.
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Credit transfer is a quicker and easier way to send credits via your mobile phone to another bmobile-Vodafone subscriber.
When can I use Credit Transfer?
You can also use Credit transfer to attend to a Credit Me request or just sending credits to your friends, relatives or colleagues.
How to use Credit Transfer?
Simply key in *128*(Pin Number)*amount (Kina)*Mobile Number# and Send
A confirmation SMS will appear on screen saying.
“You have successfully recharged (amount). Your balance is (amount) & valid until (expiry date)”.
A minimal fee of 10 toea is charged for a Credit Transfer.
Can a prepaid subscriber transfer credits to a postpaid subscriber?
No, a prepaid subscriber can only transfer credits to another prepaid subscriber.
Are there any limitations to the Credit Transfer service?
Yes, there are limitations to a Credit Transfer;
- A minimum balance of K1.10 plus must be in the account to allow to transfer credits.
- A minimum amount of K1.00 must be transferred each time.
- A maximum amount of K100.00 can be transferred in a single transfer
- A maximum amount of K200.00 can be transferred in a day
- A maximum amount of K300.00 can be transferred in a month
- A subscriber can transfer up to ten times per day. If a subscriber tries to transfer more than 10 times, the transfer will fail and will take up to 30 days for system to clear out and allow the subscriber to transfer again.
- A subscriber is allowed 30 transfers within a month. If the subscriber exceeds this limit, the transfer will fail and take up to 30 days for system to clear out before the subscriber can use the transfer service again.
Default PIN number
This is the set PIN number to transfer phone credits. The default pin number to transfer credits is 12345.
Can I change the default PIN number to my desired PIN number?
Of course you can, but make sure it is a number you will not forget.
How does one change the default PIN number?
To change default PIN to ones own desired PIN number, press *124*OLD PIN*NEW PIN#
What if I forget the PIN number after changing from default?
If you forget the pin number after changing from default, call bmobile-Vodafone customer care on 1555 for further assistance with resetting.
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Call Forward transfers calls from your mobile phone to a number you choose, be it your home phone, answering service or another phone. It has different settings according to whether your phone is engaged or unattended. bmobile-Vodafone’s call divert service and all applicable short codes can be use by both prepaid and postpaid subscribers.
So you can never miss an important home or business call.
Call forwarding is a feature within Voicemail. To activate a call diversion, your voicemail must already be activated. For more information on voicemail activation, please call bmobile-Vodafone customer care on 1555.
Simply call the bmobile-Vodafone customer care team on 1555 for further assistance.
- Press 1261 which is the short code allocated for call diverts.
- To activate , follows these steps on the handset call setting option
Call settings > Call forwarding/Call divert (depending on the handset manual setting option)
- The following selection of call divert options will appear
- 1. Divert all calls (all calls divert into voicemail box without any rings)
- 2. Divert calls if busy (calls diverted when sub is busy, phone is in-used)
- 3. Divert calls when not answered (call divert when call rings out, miss call. Option to set duration time also)
- 4. Divert calls if unreachable (call divert when out of coverage area, network coverage is off)
- select "Divert calls when not answered"
- A prompt will then give the following options to select from
(1) Divert to voicemail
(2) Divert to other numbers
- select Select "Divert to other number"
- Enter the number you wish to forward call
- to
- Then enter 1261
There is no need to register. All you need to do is activate the service on your handset by following the steps on how to activate.
Please click here for the cost. Normal tariff rates will apply.
No, you can only forward calls to only one number at a time.
The following options are also available and can be activated using the same instruction outlined under "How to activate call forwarding".
- Divert all calls (all calls divert into voicemail box without any rings)
- Divert calls if busy (calls diverted when sub is busy, phone is in-used)
- Divert calls if unreachable (call divert when out of coverage area, network coverage is off)
Simply call the bmobile-Vodafone customer care team on 1555 for further assistance.
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In its simplest form it is an answering machine. Basically, the voicemail system store incoming voice messages in personalized mailboxes of a user’s phone number. People may try to call while your phone is off, out of coverage, busy or unanswered. With voicemail you can still receive these calls in your Voicemail box and retrieve them later. bmobile-Vodafone’s voicemail service and all applicable short codes can be use by both prepaid and postpaid subscribers.
Messages can be stored for a maximum of 7 days after they are read or 21 days if they are unread, after which they will be automatically deleted.
You store a maximum of 7 minutes worth of voice messages.
Callers are given a maximum of 90 seconds to deposit a voicemail message.
- Dial 1260, press SEND and follow the voice prompts to create your greeting and/or change your pin code. The default pin code is 1234.
- Enter the Voicemail diversion number (1261) in your phone as per the user manual guide provided with your mobile phone.
- Select the types of voicemail diversion as per the user guide provided with your mobile phone.
Examples:
- Divert all voice calls
- Divert to voicemail when busy
- Divert to voicemail when not answered,
- etc
Once set, you will be advised via a text message every time a voicemail is left in your inbox.
There are 3 main features of Voicemail and each has a set short code. These short codes can be used by both prepaid and postpaid customers.
- Dial 1260 and press SEND
- You will hear a voice prompt "You have a new voice message"
- You can then access your message(s)
*This service can be used by both prepaid and postpaid customers.
Yes you can. For example, if you want to check your messages using someone else’s phone;
- Dial 1262 and press SEND
- Enter the mailbox phone number (your number) and press *
- Confirm phone number (your number)
- Enter pin code (your pin code)
- You can then access your message(s)
- *This service can be used by both prepaid and postpaid customers.
- Voicemail charges apply for retrieval of messages, modifying a greeting or changing password. You will be advised via a text message when a voicemail has been left in your inbox
- Voicemail also charges for depositing/forwarding of messages.
- Normal rates apply for peak and off-peak times.
- All charges are GST inclusive.
Simply call the bmobile-Vodafone customer care team on 1555 for further assistance.
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A balance check is when a subscriber wants to check how much phone credits he or she has left on their mobile phone.
Simply dial or call *120#
An SMS confirming your balance will appear.
“Your account balance is (amount). Your account will expire after (expiry date)”.
There are no limitations whatsoever, a subscriber can check his or her balance as many times as he or she wants at any time.
There is no charge to this service. Checking your balance is absolutely free.
The service is only available to prepaid subscribers.
This service helps you manage your account and also lets you in on any bmobile-Vodafone specials and promotions on at the time. These information comes with the balance check message.
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bmobile-Vodafone offers 3 ways of top up:
- bmobile-Vodafone TopKad- card which comes sealed in a plastic (K3,K5,K7,K10, K20, K50 and K100)
- bmobile-Vodafone EVDS- a system whereby upon payment, credits are transferred to your phone electronically. This can be done from a bmobile-Vodafone phone to your phone, from a a bmobile-Vodafone EVD desktop phone to your mobile phone or from a Payecom POS terminal to your phone
- ATM Top up – using a bank card to purchase phone credits at an ATM
- Purchase any available bmobile-Vodafone topkad (K3,K5,K7,K10, K20, K50 and K100).
- Scratch the silver panel on back to reveal voucher number.
- Dial *121*voucher number#
A confirmation SMS will appear on screen.
"You have successfully recharged (amount). Your balance is (amount) & valid until (expiry date)".
If in error. An SMS from will be sent from 120 (Customer Service) saying;
"The card you entered is expired".
- Phone to Phone – This service can be done from a mobile phone to your mobile phone or a desktop phone to your mobile phone. Any amount from K1.00 can be purchased. Values purchased must be in round Kina amounts only. Example: K1, K2, K3, K4 etc.
- How to Top Up using Phone to Phone
- Purchase of your preferred top –up amount.
- inform the vendor of the phone number that you want the top up to be sent to.
- The purchased top-up amount is then sent electronically from the vendors phone to the mobile number given.
A confirmation SMS will appear on your mobile phone screen.
"You have successfully recharged (amount) . Your balance is (amount) & valid until (expiry date) ".
A second SMS giving you the transactions ID# and phone number of EVD will be sent from 122 confirming your recharged amount.
- Payecom – Electronic top-up service using POS terminal that generates top-up vouchers.
- How to Top Up from a PayEcom terminal
- Purchase a preferred top –up amount.
- A top-up voucher or receipt containing the voucher number, amount, expiry date etc is generated for the customer to top-up.
- Customer tops up by entering *121*Voucher number, press # and send.
Amounts that can be purchase from a Payecom terminal are similar to the Topkad – K3, K5, K10, K20, K50, K100.
ATM Top up services are available from ANZ and BSP ATM’s only
- Insert bank card
- Select 'Mobile Top Up'
- Select bmobile-Vodafone
- Select amount for top up – K5, K10, K20, K50 or K100
- Collect receipt containing voucher number
- Top up mobile phone- Press *121*voucher number # and send
Simply dial *120#
An SMS confirming your balance will appear.
"Your account balance is (amount) . Your account will expire after (expiry date) ".
Each method of Top Up has a validity period . The validity period starts from the date of recharge.
- Please insert bank card.
- Select your preferred language either English or Pidgin. For this case English is selected Enter your PIN number and 'Press if Correct'.
- Select transaction for Phone top-ups and Press the Button.
- Select a Top-up provider as bmobile-Vodafone .
- Select bmobile-Vodafone top-up
- Select a bmobile-Vodafone top-up amount e.g. K5 top-up
- Select the account to withdraw from (Cheque, Savings or Archiever)
- Screen display "Your transaction is being processed"
- After transaction completed, a screen displayed " if you would like to perform another transaction " . Press if NO to ignore to perform another transaction.
- Finally, a screen is displayed to take your card. "Thank you for banking with Bank South Pacific. Please take your card" .
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bmobile-Vodafone currently offers 3 Postpaid Plans. Details are outlined below,
- Monthly Fee K60
- Deposit Fee K100
- Credit Limit K100
- Monthly Fee K200
- Deposit Fee K300
- Credit Limit K300
- Monthly Fee K500
- Deposit Fee K800
- Credit Limit K800
- Monthly Fee K60
- Deposit Fee K100
- Credit Limit K100
- Monthly Fee K200
- Deposit Fee K300
- Credit Limit K300
- Monthly Fee K500
- Deposit Fee K800
- Credit Limit K800
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You can pay in cash or through EFTPOS machine. Cheque payments are accepted however, the cheques will need to be cleared first before you receive your EVD reseller top up. Cheques can take up to 5 Days to clear.
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1. Login to your account:
http://selfcare.bmobile.com.pg/Care/Login
2. Select Click here to Top Up
3. http://selfcare.bmobile.com.pg/Care/Topup
Select mobile number to top up
Select amount from drop down list
Select Pay to continue
4. You will be redirected to the payment information page; where you enter your Payment and Cardholder details. .
Then select to continue with payment
5. If the payment process is successful the below page will be displayed:
6. Select Continue to complete process
This will redirect you back to the bmobile-Vodafone self-care page.
7. Check your Account Summary to confirm your mobile top up amount has been updated.
8. If the payment process is unsuccessful the below page will be displayed:
9. Select Continue to complete process
This will redirect you back to the bmobile-Vodafone self-care page.
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Level 1, AOPI Building Waigani, Port Moresby, NCD
Landline: +675 309 5200
or +675 309 5311 Bmobile: 76112222
Email: callcentre@nambawansuper.com.pg
Suite 1 Gapina Building Hagen Drive, P.O Box 1574, W.H.P
Nambawan Super Haus (Formerly IPI Building)
P.O Box 1289, Morobe Province
- K7 Unlimited bundle which allows
- Free calls between bmobile -vodafone numbers + 10 Local Minutes + 20 Local SMS + 20 MB Data valid for 7 days
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- Voucher cards (topkad)
- EVD
- Online top up
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- Switch on your phone and connect to Vodafone Australia. The phone should automatically select this. Once completed you will see Vodafone appearing on your mobile.
- If for some reason it cannot select automatically then you may manually select the network under Mobile Network Settings on your mobile and select Vodafone
- dial *121*voucher number# The voucher number must be a PNG bmobile-vodafone voucher number. You can take some bmobile-Vodafone PNG Top up Cards with you.
- You can do a top up online using a voucher number.
- You can also top up online using your credit/ debit card/ internet banking
- You may get someone in PNG to do a KWIK TRANSFER for you on your account
- You can ask your wantoks to do a direct electronic top up from PNG.
- When you are roaming in Australia you can call anyone in Australia just by dialling their phone number (no need to dial the country code)
- But when you want to call your wantoks in PNG you will have to dial the PNG Country Code plus the number (+675 XXXXXXXX)
- Similarly if you call overseas numbers you dial the country code, area code and the number.
- When someone in PNG wants to contact you they just dial your normal number. Since you are in Australia, you will be charged for receiving this call from PNG.
- When someone from Australia or any other country wants to call you they will dial the +675 followed by your number
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All bmobile-vodafone PNG subscribers are eligible to be part of this promotion. This promotion is not extended to bmobile-vodafone Solomon Islands subscribers.
All active connections bought before the time the promotion finishes will be eligible to benefit from the promotion
Any bmobile-vodafone PNG subscriber can call any other bmobile-vodafone number in PNG. The free calls are not valid when subscriber is roaming in Australia, Solomon Islands or any other country.
The above promotion is available from 12AM to 11:59PM on 25 December 2015
No. There is no need to subscribe, all users of bmobile-vodafone numbers can avail of this promotion for no extra cost.
No. The subscribers of unlimited voice bundles get unlimited free calls to all bmobile-vodafone through the validity period of the bundle only. There will be no extension of validity or any form of rebate for unlimited voice bundle users.
Yes. Since there is no charge to make calls to other bmobile-vodafone PNG numbers from a bmobile-vodafone PNG number when in PNG, there is no need for any balance on the phone.
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To access or change your conference code:
- Go to www.bmobile.com.pg/tcconline
- Enter your username and password (if you have not established an online account, please create that first)
- Click View Product Details from the Quick Links section on the right-hand side
- Select the drop-down arrow for bmobile-vodafone
- Access and change your conference code
To access or change your leader PIN:
- Go to www.bmobile.com.pg/tcconline
- Enter your username and password (if you have no established an online account, please create that first)
- Click View Product Details from the Quick Links section on the right-hand side
- Select the drop-down arrow for Bmobile-vodafone
- Access and change your leader PIN
To access your International Toll-Free Service (ITFS) and International Local dial-in numbers:
- Go to www.bmobile.com.pg/tcconline
- E
- Click Manage Your Account
- Click View/Edit Owner Information
- Click View Product Details
- Click View All Reservationless-Plus Numbers
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